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Customer Service Representative - Remote In Princeton, NJ - Remote Eligible
Assist Aetna Medicaid members with inquiries about their benefits and eligibility.
Remote
Entry Level
$17 - 34 USD / hour
2 weeks ago
CVS Health
CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.
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✨ About The Role
- The role involves providing telephone assistance to Aetna Medicaid members and providers.
- Responsibilities include answering incoming calls and responding to inquiries regarding benefits, eligibility, and services.
- The position requires high-speed internet connectivity and the use of a secure ethernet connection.
- Training will be provided, and the initial training schedule is Monday through Friday from 8:30 AM to 5:00 PM EST.
- The production schedule mirrors the training schedule, maintaining consistent working hours.
âš¡ Requirements
- The ideal candidate will have strong communication skills to effectively assist members and providers over the phone.
- A self-sufficient individual who can work from home and manage their time effectively is essential for success in this role.
- Experience in a customer service environment, particularly in a call center setting, is preferred.
- Familiarity with Medicaid and Medicare will be beneficial for handling inquiries related to these programs.
- The candidate should be able to meet performance standards and call quality goals consistently.
Customer Service Representative - Remote In Princeton, NJ - Remote Eligible
Remote
$17 - 34 USD / hour
Remote
About CVS Health
CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.