✨ About The Role
- Provide leadership in all situations to drive patient safety and clinical quality
- Implement policies and processes to assess, train, and drive clinical competence for positive patient outcomes
- Maintain competency in technical procedures and clinical assessment skills within the office setting
- Ensure patient understanding of procedures to minimize anxiety or discomfort
- Maintain confidentiality, adhere to safety protocols, and coordinate with clinic programs
- Promote the development of non-professional nursing associates using teaching and role modeling techniques
- Support and adhere to the Service Guarantee and strive for improved patient satisfaction
- Assume accountability for the team setting, providing written protocols on counseling of staff members and critical events
âš¡ Requirements
- Experience working in a medical practice setting with a focus on patient safety and clinical quality
- Ability to provide leadership and guidance to medical practice sites
- Strong communication skills to convey ideas clearly and positively
- Familiarity with maintaining confidentiality and ensuring patient safety at all times
- Comfortable with training and developing non-professional nursing associates
- Supportive of cultural diversity objectives and patient satisfaction goals
- Accountable for team setting and providing feedback to staff members
- Familiarity with clinical issues and protocols in a healthcare setting