Patient Financial Services Representative Physicians Practice BUMG Tucson PRN Monday - friday 8AM - 5PM

Banner Staffing Services-AZ

Primary City/State: Mesa, Arizona

Department Name: Banner Staffing Services-AZ

Work Shift: Day

Job Category: Revenue Cycle

The BUMCT North Hills Multi-Specialty Center houses pediatric primary care, orthopedic medicine, sports medicine, and neurospine surgery services. The building also leases space to Select Medical Physical Therapy which is a great benefit and convenience to our orthopedic population. We are located at 265 W Ina Rd, Tucson, AZ. Business hours are: 8-5pm Monday through Friday. No nights, weekends, or holidays.

There are 20 plus providers rotating throughout this location weekly. These include pediatric residents in their 3–5-year residency period within the pediatric section. The North Hills Multispecialty clinic is a busy fast-paced environment. A range of 150 to 250 patients are seen at this location daily. New team members will experience working with a large group of amazing, talented, and very dedicated healthcare workers including registered nurses, license practical nurses, certified medical assistants, surgery schedulers, radiology techs, orthopedic technologists, and patient financial service representatives. They will learn multiple specialty medical services provided in our facility. The clinic is a standalone building, and close to several restaurants.

Position Specifics:

Work Schedule: 40 hours weekly Monday – Friday, 8-5, no on call

Location: 265 W Ina Rd, Tucson, AZ

This is a Per Diem position. Hours are NOT GUARANTEED and benefits are not offered with this role.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are a great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

Position Summary:

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures, and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core Functions:

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails, and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services, and HIMS.

7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

9. Works independently under regular supervision and follows structured work routines. Works in a fast-paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff, and third-party payors.

Minimum Qualifications:

High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at BUMG, BUMCT, or BUMCS in a behavioral health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Preferred Qualifications:

Work experience with the company's systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred.