Call Center Triage Registered Nurse

Triage Registered Nurse

Banner Health was recently recognized on Forbes inaugural list of America's Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfillment of their employees.

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

Living in Casper you will find that mountain trails, fishing, access to lakes are within minutes from the hospital. Being centrally located in the state also allows you to easily travel through the state to take in all Wyoming has to offer such as, the Big Horn Mountains, Thermopolis Hot Springs, and Yellowstone National Park to name a few. You will find that Casper is a city, yet has a small-town feel, often times coming in contact with patients and families in the community expressing thankfulness for the care you gave!

In the Triage Registered Nurse position you will be working onsite at Cole Creek Primary Care in the Call Center. This role will be assessing patients via telephone, scheduling appointments, answering messages and occasionally helping with RN visits in the clinic.

This is a full time position working Monday - Friday, 8:00AM - 5:00PM.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients.

CORE FUNCTIONS

• Assess patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs.
• Formulate a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input.
• Implement the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team.
• Evaluate the patient's and family's response to care and teaching, and revise the plan of care as needed.
• Document assessment, planning, implementation and evaluation in the patient record.
• Provide care based on the best evidence available and may participate in research activities within clinical practice.
• Interact and participate in the education, role development, and orientation of facility personnel, patients, students, families and visitors.
• Contribute to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care.

MINIMUM QUALIFICATIONS Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice.

PREFERRED QUALIFICATIONS Bachelor's degree preferred. Professional certification preferred. Additional related education and/or experience preferred.