Patient Account Representative Remote - Remote Eligible

Patient Account Representative

The Patient Account Representative (PAR) is the organization's liaison between the patient (or patient's relatives) and the healthcare provider. The primary function of a PAR is to handle patient questions, complaints, and concerns while also being able to explain policies and procedures to the patient. They are required to be familiar with a variety of concepts, practices, and policies including but not limited to patient and insurance billing.

Specific duties include, but are not limited to:

• Ensure inbound calls are handled timely, efficiently, and appropriately
• Explain patient balances and collect payment from patients
• Review patient information to determine why claims were not paid, update accordingly and resubmit. Notate accounts with current actions and follow up appropriately
• Communicate with appropriate Clinic Administrator (CA) regarding patient complaints
• Communicate with posting and billing departments regarding possible errors on patient accounts.
• Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding.
• Communicates to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company.
• Cooperates and maintains good rapport with staff, clients and Management team.
• Maintain a professional approach with confidentiality. Assures protection and privacy of health information as attained through written, electronic or oral disclosures.
• Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as company policies and procedures.
• Other duties as assigned

Position Requirements:

• High School Graduate or equivalent
• 1-2 years of Healthcare and/or customer service experience required
• Bilingual (English/Spanish) is preferred
• Ability to problem solve and think critically while handling a large volume of calls daily.
• Healthcare billing knowledge
• Professional appearance and demeanor are required
• Knowledge various insurance plans and providers
• Knowledge of Federal and State regulations related to Healthcare billing.
• A full understanding of customer service and insurance follow-up process is preferred
• Knowledge of CPT & ICD-10 is preferred
• Excellent communication and verbal skills including proper grammar.
• Excellent interpersonal skills including conflict management
• Ability to multi-task and work well under pressure
• Strong leadership and organizational skills
• Advanced knowledge of UB 04, HCFA 1500, and any other billing forms and filing requirements.
• Intermediate skills in Microsoft Office (Word, Excel)
• A commitment to excellent customer service as well as a positive proactive attitude.
• 10-key by touch and type 50-60 wpm
• Familiarity with current software packages such as Microsoft Word, Excel and Outlook
• Medical terminology familiarity
• Familiarity with billing practices and guidelines

Physical Requirements:

Standard Office Environment.

More than 50% of the time:

• Sit, stand, walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.