Position: Front Desk Receptionist

Location: All Locations (5 Burroughs, Nassau and Suffolk)

Exempt/Non-exempt: Non-exempt

Reports to: Office Manager

Purpose: The front desk staff greets patients upon arrival, checks patients in for exams, and assists patients in completing paperwork. Front desk personnel are integral to shaping the patients first impression of the medical practice.

Duties and Responsibilities:

Duties and responsibilities include, but are not limited to:

Greets patients, visitors and employees in a professional and courteous manner.
Gains patient cooperation by reducing anxieties, providing explanations of the examination, and answering patient questions.
Checks in patients via RIS.
Verifies patient identity and exam to be provided in accordance with current policies.
Responds to inquiries politely and promptly.
Maintains safe and clean working environment by complying with procedures, rules and regulation.
Contributes to team effort by accomplishing related results as needed.
Effectively coordinates patient schedule with clerical personnel, tech assistants, and other technologist to maintain throughput and achieve productivity goals.
Refers matters outside scope of own duties to appropriate others as necessary keeping patients and others informed as needed.
Schedule and confirm patient appointments.
Reviewing insurance authorization forms and verifying accuracy.
Giving appropriate paperwork to patients and ensuring that all forms are filled out correctly and fully. Any contraindications should be addressed, if possible, at the front desk. Ex. Orbit X-Ray, IV contrast
May be required to calculate, total, and reconcile patient copays and deductibles for the day.
Prepare the office and front desk area for the next day.
Indicating when a prescription is STAT as well as creating appropriate documentation to address STAT exam requirements.
Resolving issues regarding patient prescriptions and patient information.
Other relevant duties as assigned.

Essential Functions:

Effectively communicating information verbally so that others will understand as well as effectively listening and understanding information presented through spoken words.
Recording, processing, manipulating and maintaining patient data, images, and treatment records in the RISPACs system.
Coordinating and managing workflow with clerical personnel or other technologists in an efficient cooperative and friendly manner.
Executing the duties and essential functions of the position in an efficient and effective manner.
The ability to shift back and forth between two or more activities or sources of information.

Some knowledge of each modality and different exams, making sure patients are given required exam prep instructions.
Paying attention to the schedule and what is going on in the office, anticipating issues that may arise and taking care of them at an appropriate time and in an efficient manner.
Regular attendance and punctual employee presence.
A valid driver's license and own transportation as work assignments may shift from office to office during the work day to address staffing needs.
Any other task or duty as assigned or required.

Physical Demands/ Working Conditions:

Day shifts, night shifts, shifts scheduling as needed.
Must be able to remain in a sitting position for up to 90% of the workday.
Busy, sometimes stressful and demanding work environment.
Requires the ability to hear and communicate clearly.
Requires corrected or uncorrected visual acuity necessary to effectively care for patients as well as to effectively the quality of images on a film or computer screen.
Requires the ability to communicate effectively both orally and writing.
Requires frequent face-to-face interaction with patients.
Potential exposure to patients with contagious pathology.
Very high importance of being exact or accurate in performing duties.
Frequent use of computers, monitors and other electronic equipment.
Frequent use of telephone to communicate with patients, referring physicians, co-workers.
Works within close physical proximity of patients, patient aids, co-workers.
Requires knowledge of principles and processes for providing a very high level of customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Work environment is indoors and environmentally controlled throughout the year.
Use of hands to manipulate computers.
Ability to lift up to 25 lbs.
Unplanned activities- other duties as assigned.

Competency/Qualifications/Positions Requirements:

High school diploma or G.E.D. equivalent required.
Possession of a valid driver's license.
Must have own transportation.

Gartner, Inc.

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