Purpose:
The Medical Assistant supports ancillary and physician staff in providing for the needs of patients.

Responsibilities/Essential Functions:

Rooms patients and accurately collects and records patients' medical history; including vital statistics, allergies, medications and concerns.
Prepares exam room, stocks and maintains supplies and equipment, keeping the rooms neat and clean.
Assists with scheduling routine appointments and check out procedures.
Addresses patients with a compassionate, friendly and caring attitude.
Consistently maintains and updates medication knowledge, staying current with industry trends and standards, attends in-services internal or external.
Requests insurance authorizations when needed.
Documents receipt, assists with ensures completion of disability and other miscellaneous forms/ letters in a timely manner.
Effectively assists with E-Prescribing, authorizing drug refills and physician and Physician Dispensing.
Triages phone calls and routes and relays information in a timely manner to staff and providers in a timely manner.
Daily review and processing of voicemails, reminders, and emails.
This position may require that the M.A. occasionally travel to other Clinical sites upon request

Experience, Qualifications/Education:

High school diploma or equivalent required
Medical Assistant Certificate from an accredited education institution
Knowledge of computer/telephony support, preferably in a health care environment
Strong customer service background, preferably in health care environment
Excellent verbal communication skills
Competence with computer processing functions and other standard office equipment
Ability to manage and prioritize multiple tasks
Ability to calmly and professionally resolve customer issues with diplomacy and tact
Ability to work independently with minimal supervision
Strong organizational skills

Fresno Nephrology Medical Group