Description All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Shift: Monday Friday, 8:30am 5:00pm Location: 582 Monroe Rd Suite 1412 Sanford, FL 32771 The role youll contribute:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Primary responsibility is the provision of distributive functions and pharmacy operational tasks, which includes but is not limited to assisting the pharmacist with all duties of preparing and dispensing of medications, inventory management, pharmacy billing and customer service, and regulatory compliance. Performs duties necessary for the effective daily operation of all department services and programs. Accurately responds to prescription dispensing requests, coordinates medication access and adherence, prepares medications for pharmacist review/check, performs claim adjudication and processes customer (patient) account reconciliation.

The value youll bring to the team:

Actively performs all pharmacy technician functions and maintains active proficiency in pharmacy specific computer systems and operational programs

Maintains operational expertise and competency and actively provides coverage of at least one of the following:

o Rx Plus and Expedien Rx Specialty distributive pharmacy operations o Expedien Rx Non-Specialty distributive pharmacy operations o Rx Plus Pharmacy Quality Assurance (QA) operations: Tech check Tech where authorized

Answers incoming customer (patient) and provider calls to the pharmacy in a timely and courteous manner, ensuring standards for Average Speed to Answer (ASA) and Abandonment Rate (AR) are met, if applicable

Interprets and accurately enters prescription order information into pharmacy software system, ensuring proper patient, drug, medication directions, refills and prescriber are selected

Processes claims adjudication and copay assistance billing for new prescription orders and refill requests, ensuring appropriate National Drug Code (NDC) selection and shipping method are selected at the time of dispense. Verifies ship date and ship to address, if applicable

Assists patients with copay assistance program, if applicable, coordinating benefits and obtaining approval prior to processing payments

Monitors prescription workflow queue(s) to ensure daily productivity goals are being met and shipments are processed in a timely manner; maintains patient appointment calendar, if applicable

Performs first check for new prescription orders (Tech check Tech), verifying proper patient, drug, medication directions, refills, prescriber address and credentials.

Understands thoroughly the AdventHealth prescription benefit plan and commercial payor processes, including Specialty programs and communicates effectively with patient and prescriber regarding prior authorizations, appeals, copayments and limited distribution drugs

Contacts prescribers office regarding clarification on missing prescription information and/or prescription coverage details including prior authorization requirements, keeping the patient informed on any delays in processing time

Qualifications The expertise and experiences youll need to succeed: EDUCATION AND EXPERIENCE REQUIRED:

High school diploma or equivalent

Two years of pharmacy technician experience, in a retail pharmacy, mail-order pharmacy or hospital setting

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

Florida Board of Pharmacy Registered Pharmacy Technician (RPT) license; must complete state required continuing education requirements

PTCB- National Pharmacy Technician Certification (CPhT); must complete national required continuing education requirements

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

AdventHealth Corporate

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Certified Specialty Pharmacy Technician